Refund Policy

Welcome to NELTHORAVEX! We value your satisfaction and strive to provide the best products and services. However, if you are not entirely satisfied with your purchase, we are here to help.

Refund Eligibility

• Items must be returned within 30 days of receipt.
• The product must be unused and in the same condition that you received it.
• The product must be in the original packaging.
• A receipt or proof of purchase is required.

Non-Refundable Items

Several types of goods are exempt from being returned:

• Gift cards
• Downloadable software products
• Personal care items

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

Shipping

To return your product, you should mail your product to the address above. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund if applicable.

For any questions regarding our refund policy, please contact us at [email protected].